Terms of use

Last updated November 6, 2026. ROLO is operated by TOOLGARDEN, LLC ("we").

What ROLO is

ROLO is a directory. It helps real estate agents find inspectors, contractors and other home-service businesses ("pros") by ZIP code. We don't perform any work, we don't employ the pros, and we aren't a party to any agreement between a pro and an agent or their client. Prices, scope, permits, warranties and payment are between you and the pro.

Licenses and insurance

When a pro lists, a person at ROLO checks the license number they give us against the issuing board, and the insurance certificate they upload. A "verified" badge means we checked it at that time. Licenses and policies can lapse, so check them yourself before work starts. California's Contractors State License Board offers a free license lookup at cslb.ca.gov.

Agent accounts

The free plan shows the top-ranked pros in each trade for any ZIP. The full rolodex costs the price shown at checkout, billed monthly (or yearly, if offered) by card through Stripe until you cancel. You can cancel any time from your account; access continues to the end of the period you paid for. We don't refund partial periods. One account is for one person: don't share your sign-in.

Pro listings

The listing fee is paid once and keeps your business listed while your account is in good standing. If we can't verify your listing, we refund the fee. We may remove a listing, without refund, if the information you gave us is false, your license lapses and isn't renewed, or we receive credible reports of serious misconduct. You're responsible for keeping your profile, license and insurance details accurate.

Ranking

Pros are ordered by reviews from agents, weighted for how many reviews they have, with small tie-breaks for a verified license, insurance on file and agent recommendations. Nobody can pay for a higher position.

Reviews

Only agents with a confirmed email can review, and only about work they know first-hand. Pros may not review themselves, review competitors, or offer anything in return for a review. Pros can reply once, publicly. We may hide reviews that aren't about a real job, that are abusive, or that share someone's private information. We don't hide a review because it's negative.

Fair use

Don't copy or scrape the directory, send spam through ROLO, or use it to harass anyone. We may limit or close accounts that do.

Liability

ROLO is provided as is. To the extent the law allows, TOOLGARDEN, LLC isn't liable for the work, conduct or pricing of any pro, or for indirect or consequential losses, and our total liability to you is limited to what you paid us in the twelve months before the claim.

Changes and contact

We'll post changes to these terms here and, for significant changes, email account holders. California law governs these terms. Questions: support@toolgarden.net.